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Department of Public Works

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Operating under the "Stay Home, Stay Safe" Executive Order, effective midnight March 24, the Charter Township of Shelby will close Township Hall and all associated buildings until April 13. Residents may still call any township department to leave a voicemail message. Appropriate personnel will return calls as soon as possible. Residents can also email township staff or info@shelbytwp.org for general questions.

Trash pick-up will continue regularly on scheduled pick-up days, and the Department of Public Works is responding to emergency calls such as water main breaks and sanitary sewer back-ups. Please call 586-731-5990 to leave a voicemail concerning DPW business and dial 911 for emergencies.

Visit 
shelbytwp.org/local_government for a department directory. Information is also regularly being updated at shelbytwp.org/covid-19 as policies and procedures continually evolve.

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The Shelby Township Department of Public Works is dedicated to maintaining a safe, potable water supply for domestic use and fire suppression while providing a quality of service above the expectations of our customers. In doing so, our crew of trained individuals maintain over 325 miles of water mains and 175 miles of sanitary sewer mains. Over 26,000 households are billed on a quarterly basis. 

In addition to keeping the water flowing in the township, the DPW also works with DTE Energy to maintain street lights throughout the township. The DPW also works with Green For Life Environmental Services and the township's Solid Waste and Recycling Committee to oversee the collection of solid waste for all of the township's single-family residences.

Yard Waste Collection
Yard waste collection begins on March 30. Yard waste consists of leaves, lawn cuttings, shrubs and tree trimmings. Place into paper biodegradable bags or labeled containers up to 35 gallons in size. We enforce a weight limit of 50 pounds. Brush and limbs greater than 2 inches in diameter must be in bundles no longer than 4 feet in length, and not exceeding a total of 18 inches in diameter or more than 50 pounds. Dirt, sod, large stumps, sand, gravel, concrete, rocks, animal feces and dead animals do not qualify as yard waste.


Pay Your Bill
Checking your water/sewer bill:
You can access your account for current and past payments, print a bill, or check consumption history by clicking on the eSuites link below.  You will be required to set up an account first. When asked to enter the account number, use all 9 digits plus 3 digit code and last name exactly as it appears on the bill.
https://esuites.shelbytwp.org/eSuite.Utilities

Paying you water/sewer bill:

Automatic Bill Payment Program – customers can authorize the DPW to have their payments electronically withdrawn from their savings or checking accounts on the due date. 

 Click Here for Information Sheet and Enrollment Form

 

Online Payments:

You may pay your water bill through our online service with Chase Bank’s Pay Connection™.  Payments accepted are eChecks, Visa, Mastercard and Discover. The convenience fee for credit/debit cards is 2 ½% and the convenience fee for eChecks is $1.00.  Enter the account number ( 9 digits plus 3 digit code) and last name exactly as it appears on the bill.

 Click Here to make a payment:  https://esuites.shelbytwp.org/eSuite.Utilities

 

Bank Online Payments:  Online banking payments made by customers via their own bank’s web site are accepted.  When setting up your account, verify that the account number is exactly as written on your bill.( 9 digits plus 3 digit code)

 

Via phone – customers can pay via credit card (Visa, Mastercard, Discover, American Express) by calling Official Payments at 800-272-9829 (use Jurisdiction Code 7006).  Official Payments charge for this service.  Water/sewer bills will remain the responsibility of the customer until payment is received from Office Payments Corporation.

 

Via mail – mail payments (include barcode stub) to 6333 23 Mile Road, Shelby Township MI  48316

 

In person at the DPW Building located at 6333 23 Mile Road (between Van Dyke and Mound Road). Hours:  8 a.m. – 4:30 p.m.  Payments accepted are cash, check or money order.  Online credit card/debit card payments can be made using our countertop computer.

 

In person at the Treasurer’s Office located at 52700 Van Dyke.  Hours:  8:30 a.m. – 5 p.m.  Payments accepted are cash, check or money order.  No online payments can be made at this location.

 

A 24 hour drop box is located outside the circle drive of the DPW Building (6333 23 Mile Road) and the 24 Mile Road Entrance to the ShelbyTownship Municipal Campus located at 52700 Van Dyke .  Payments (with barcode stub) may be placed in either drop box and will posted the following business day. Please do not place cash in the drop box.
2020 Water and Sewer Rates
Water Rate - $ 4.286 per hundred cubic feet (748 gallons)
Sewer Rate - $ 6.027 per hundred cubic feet (748 gallons)
Administration Fee - Water $2.50 / Sewer $1.65
Rates are in effect for any bill produced after January 1, 2020
 

Tap water is one of the better values in Southeast Michigan. For the price paid in a typical water bill, the quality of water in terms of taste, pressure and availability can’t be beat. While our source water from Lake Huron is free, costs are incurred for chemicals, treatment, pumping, distribution system operation and maintenance, meter reading, billing and customer support services.

The Great Lakes Water Authority provides potable water to nearly 4 million people in 126 communities. That is approximately 40 percent of the state’s population. The system pumps an average of 610 million gallons of drinking water a day, delivering it through 12,500 miles of distribution mains. Shelby Township’s water comes from Lake Huron. Water is produced as needed, in response to demand. The system is designed to treat and deliver water on a continuous basis. A 12-16 hour supply of treated water is typically kept in the reservoir at the treatment plant to supply potable water. If demand increases, production increases.

Water production by GLWA is a 24/7 operation 365 days a year. The 5 treatment plants, 22 booster pumping stations, 34 reservoirs and transmission mains are always in operation ready to meet demand. To ensure a reliable and adequate water supply, Shelby is connected to the GLWA system by 6 meter pit connections throughout the township.

Once water flows into Shelby, it is entrusted to our Water Department staff of 23 maintenance and administrative employees. This includes 8 licensed distribution system operators who manage 325 miles of water main, 3950 gate valves and 4791 fire hydrants that require routine maintenance. Meter reading, billing and customer service must also be provided for our 27,320 accounts.

In 2017 Shelby Township residents and businesses used approximately 2.94 billion gallons of water. The average use per day is 8.06 million gallons. Every time we turn on a faucet or start up our sprinkler systems we create a demand on the system. Of the total water used, 36% (8.16 Billion Gallons) was used for lawn irrigation.

As lawn irrigation is the largest user during the summer months, the water consumption is drastically impacted by the weather. If the area has ten days of heat and no rain, consumption goes up. Once it rains, consumption drops. As a result, the highest usage occurs during the summer. 

Maximum day usages along with peak hour demand are things which are taken into consideration for delivery purposes. These are the ultimate conditions under which the Great Lakes Water Authority must be able to deliver water to our community. As part of our contract with GLWA, Shelby Township commits to a peak hour demand usage value that we will not exceed during the year. GLWA, in turn, commits to deliver these flow rates at a specific pressure range and sets its operation and capital improvement budgets around this flow rate.

Many components play a role in meeting the maximum day and peak hour demands. They include capital improvement cost to ensure the water reaches its destination, chemical costs to treat the raw water, and utility costs to pump the water from the source and transport the treated water to the local communities.

Electrical consumption is significant in the rising costs to meet peak hour demand. As electric rates climb during peak power usage so does demand and the cost to transport water. Similar to DTE Energy’s rate plan that gives customers a lower rate during off-peak hours, GLWA’s wholesale rate formula allows Shelby Township to balance summer water consumption by increasing use during offpeak hours which reduces our peak hour consumption on the highest demand day. Shelby Township can reduce demand by moving automated water usage to off-peak hours (see Sprinkling Ban Ordinance information). The net effect is to balance the demands on the system and reduce pumping required during peak hours.

While we are surrounded by 21% of the total fresh water on the planet, it is still an enormous task to ensure that a safe water supply is delivered to every residential, commercial and industrial user in the township. We realize how important it is that each person can rely on the quality and availability of this most valuable resource whether it is used for human consumption, domestic or commercial needs, lawn irrigation or fire protection. By utilizing the water wisely we can rest assured that this life sustaining element will be protected for future generations.


 

Pipeline 2019_Page_1  Click here to read the 2019 edition of "The Pipeline" water quality report.  Pipeline 2019_Page_1

 


Backflow Prevention

Backflow Preventer Test Report Form
License Backflow Specialists List

Final Read

When a Shelby Township Department of Public Works customer is moving from a home, condo or apartment, a final read is requested. The final read bill indicates the costs associated with the consumption between the last time the water meter was read and the meter read on the final read request date.

Final water reads can be obtained by the homeowner and called in to the DPW at 586-731-5990 ext. 1853. The final read bill is sent to the customer via email, fax, mail or picked up at the DPW office. Reads can also be obtained by a DPW technician.

Customers can also send their final read information to the Shelby Township DPW via email. Finalread@shelbytwp.org

When obtaining your water meter, usually located in the basement of your home, please read in all six digits

Final Water Bill Request Form

Street Lighting
The Shelby Township Department of Public Works and DTE Energy work together to maintain street lighting throughout the township. Crews from DTE Energy handle repairs and replacements of broken or defective street lights. To report a street light that needs maintenance, click here. For more information, contact the Shelby Township Department of Public Works.


Water Residential Assistance Program
The Shelby Township Department of Public Works is pleased to announce that it is now a member of the Water Residential Assistance Program (WRAP). WRAP is a program designed to assist residents with paying their water and sewer bills.  Funds are provided through a collaborative effort of communities served by Great Lakes Water Authority. To learn more about this program or to apply, go to www.waynemetro.org/wrap or call  313-386-WRAP (9727).


Clinton River Watershed Council
Clinton River East Watershed
Red Run Water Shed
Water Usage Information

Miss Dig
MISS DIG is the central contact for the protection of underground utilities. The MISS DIG System’s primary function is to process locate requests from individuals planning to dig and notifies its member utilities about these excavations. The member utilities then mark the dig site, indicating the approximate location of their underground public utility lines (MISS DIG does not mark).

Michigan's statute, Act 174 of Public Act 2013, requires anyone who engages in, or is responsible for, the planning or performance of any type of excavation e.g.; grading, demolition, cultivating, augering, blasting, or boring to provide advance notice of at least three full business days to MISS DIG by dialing 811, 800-482-7171, or online via a Remote Ticket Entry program or E-Locate program:  http://newtin.missdig.org/newtinweb/missdig_e-locate.html#divLogIn .The notification center is open 24 hours a day, 365 days a year to take ticket requests. MISS DIG must be contacted prior to excavation in order to comply with the state statute. You must, however, contact the utility company directly in the event of a utility line damage. MISS DIG does not process that type of information.

If you notice colored flags in your yard or along the roadway, it is an indicator that someone is planning to perform underground construction in that area.  The following utility companies are represented by colored flags as indicated:

Not sure who is digging?  Please call Miss Dig at the number below.


Call before your dig! 1-800-482-7171